In supporting the choice for people wishing to remain living in their own homes, the Active Ageing and Community Access program offers a range of home and community based support services to people who are frail aged, people with disabilities and their carers.
The Active Ageing and Community Access unit provides support services every week to assist residents to live with independence and dignity. People may be young or older or may be living with a disability or frailty relating to age. These services support people to remain active and connected with their community. The type of services provided are determined according to an assessment process. A support plan is developed by an assessment service and/or the service delivery organisation with the person and / or their carer to identify the strengths and needs of the person. The support plan describes the actions and strategies, either long or short term, to achieve these goals.
Intake, Referral and Response
To request information about accessing services provided by the Active Ageing and Community Access unit contact 5366 7100. See link for more information.
Moorabool Council Services
Our Community Support Workers are qualified to provide assistance with a whole range of tasks associated with our services. They are employed based on their skills, knowledge and experience and are provided with ongoing training and professional development.
Fees for service
It is expected that clients contribute towards the cost of care and the cost will be agreed to with clients in advance of care being provided. The cost takes into account the client’s capacity to pay and will not exceed the actual cost to deliver the service. Revenue from client contributions are used to support ongoing service delivery and expand the services we are currently funded to deliver. The fees for each of the services listed below are located on each of the pages.
Programs and Services
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Commonwealth Home Support Program - A range of home and community based support services to assist you to remain independent in your own home.
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Home Care Packages - People who require more care will be eligible for packaged or individualised services.
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Social Support and Community Connections - Information and connection to a number of social and community clubs and groups.
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Rural Access and Inclusion - Information and support for individuals and families with access needs and Information about the scheme and where you can recharge your mobility vehicle in Moorabool.
Resources
| Client Information Manual (PDF, 733KB) |
| CHSP Manual (link is external) (PDF,1.01MB) |
| Living well at home: CHSP Good Practice Guide (link is external) (967.42 KB) |
| My Aged Care website |
Advocacy
Advocacy involves nominating a support person, such as a family member, a friend or organisation to assist you in communicating your needs, concerns or feelings. An advocate is someone who stands beside you and works on your behalf and at your direction in a way that represents your expressed wishes. (Department of Health & Ageing 2001). See link for more information.
Complaints and Disputes
The Active Ageing & Community Access encourage and welcome all feedback. If you have a concern or you are not satisfied with any aspect of the support services provided, please do not hesitate to raise your complaint with us. All complaints are dealt with fairly, equitably, and without retribution, and in accordance with unit’s Complaints and Grievance Policy. See link
Client Rights and Responsibilities
As a client who receives support services from Council, you have certain rights and responsibilities. See link for more information.
Carers
Volunteers
