Active Ageing and Community Access

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The Active Ageing and Community Access unit provides support services every week to assist residents to live with independence and dignity. People may be young or older or may be living with a disability or frailty relating to age. These services support people to remain active and connected with their community. The type of services provided are determined according to an assessment process. A support plan is developed by an assessment service and/or the service delivery organisation with the person and / or their carer to identify the strengths and needs of the person. The support plan describes the actions and strategies, either long or short term, to achieve these goals.

Intake, Referral and Response

To request information about accessing services provided by the Active Ageing and Community Access unit contact 5366 7100.  See link for more information.

Moorabool Council Services

Our Community Support Workers are qualified to provide assistance with a whole range of tasks associated with our services. They are employed based on their skills, knowledge and experience and are provided with ongoing training and professional development.

Fees for service

See link for fees and charges

It is expected that clients contribute towards the cost of care and the cost will be agreed to with clients in advance of care being provided. The cost takes into account the client’s capacity to pay and will not exceed the actual cost to deliver the service. Revenue from client contributions are used to support ongoing service delivery and expand the services we are currently funded to deliver. The fees for each of the services listed below are located on each of the pages.

Council services

Occupational Therapist
Domestic Assistance
Respite Care
Meals and other Food services
Personal Care
Home Maintenance
Shopping and Travel Assistance
Social Support Groups
Community Meals Programs

Other Local Services

Programs and Services

Resources

Client Information Manual (PDF, 733KB)
CHSP Manual (link is external) (PDF,1.01MB)
Living well at home: CHSP Good Practice Guide (link is external) (967.42 KB)
My Aged Care website

Advocacy

Advocacy involves nominating a support person, such as a family member, a friend or organisation to assist you in communicating your needs, concerns or feelings.  An advocate is someone who stands beside you and works on your behalf and at your direction in a way that represents your expressed wishes. (Department of Health & Ageing 2001). See link for more information.

Complaints and Disputes

The Active Ageing & Community Access encourage and welcome all feedback. If you have a concern or you are not satisfied with any aspect of the support services provided, please do not hesitate to raise your complaint with us. All complaints are dealt with fairly, equitably, and without retribution, and in accordance with unit’s Complaints and Grievance Policy. See link

Client Rights and Responsibilities

As a client who receives support services from Council, you have certain rights and responsibilities. See link for more information.

Carers

See link

Volunteers

See link

 

 

 

Last Updated:

Thursday, 26 May, 2016 - 11:25