Community satisfaction survey

As part of our promise to you and in line with our Customer Charter, we recognise the importance of a great experience for all. Our annual Community Satisfaction Survey is your chance to give us feedback so we can keep improving. We also survey you after we resolve your enquiry, if you provide us your email. 

Each year a state-wide community satisfaction survey is carried out throughout Victoria local governments. Participation in this survey is optional, but we believe strongly in its value. 

Read the full Community Satisfaction Survey report for 2021(PDF, 3MB)

Key findings

• Council’s Overall Performance index score is 54, one-point higher than the 2020 result. This remains slightly lower than the Large Rural average 58.

• Perceptions of Council’s performance improved or are in line with 2020 results on every measure evaluated.

• Council's performance significant increased in the areas of elderly support services and waste management. 

Top three areas for improvement

• Recreational facilities

• Local streets & footpaths

• Sealed local roads

The last three years

Community Satisfaction Survey 2020(PDF, 6MB)

Community Satisfaction Survey 2019(PDF, 2MB)

Community Satisfaction Survey 2018(PDF, 4MB)