Community satisfaction survey

As part of our promise to you and in line with our Customer Charter, we recognise the importance of a great experience for all. Our annual Community Satisfaction Survey is your chance to give us feedback so we can keep improving. We also survey you after we resolve your enquiry, if you provide us your email. 

Each year a state-wide community satisfaction survey is carried out throughout Victoria local governments. Participation in this survey is optional, but we believe strongly in its value. 

Read the full Community Satisfaction Survey report for 2022(PDF, 3MB)

Key findings

  • The 2022 results for Moorabool showed a decline in most scores which contrasts with the previous year that experienced an increase in most scores.
  • Council’s Overall Performance index score is 50, lower than the 2020 result of 54. This remains lower than the Large Rural average 55.
  • The decline in scores for Moorabool in 2022 was also experienced in the average results for State-wide and Large Rural, both of which saw a decrease in performance across most core measures.

  • Waste management (down four points from 2021) and the appearance of public areas (down five points) were Council’s highest rated service areas in 2022.

Top three areas for improvement

  • Recreational facilities
  • Elderly support services
  • Local streets and footpaths.

The last three years

Community Satisfaction Survey 2021(PDF, 3MB)

Community Satisfaction Survey 2020(PDF, 6MB)

Community Satisfaction Survey 2019(PDF, 2MB) 

Services  Moorabool 2022  Moorabool 2021 Large Rural 2022 Statewide 2022 Highest score Lowest score
Overall performance  50  54 55  59  Aged 65+ years  Aged 35-49 years
Value for money 42 44 48 53 Aged 65+ years Aged 50-64 years
Overall Council directions 45 49 47 50 Aged 65+ years Men aged 18-34 years
Customer service 66 66 67 68 Aged 50-64 years Aged 18-34 years
Elderly support services 55 67 65 67 Aged 65+ years Aged 35-49 years
Appearance of public areas 61 66 67 71 Ballan residents Women aged 18-34 years
Waste management 61 65 65 68 Ballan residents Women aged 18-34 years
Family support services 58 64 65 65 Aged 65+ years Aged 50-64 years
Bus/community dev./tourism 53 57 58 60 Ballan residents Aged 65+ years
Recreational facilities 55 57 66 69 Ballan residents Aged 50-64 years

 

 

Back to top