Community satisfaction survey

As part of our promise to you and in line with our Customer Charter, we recognise the importance of a great experience for all. Our annual Community Satisfaction Survey is your chance to give us feedback so we can keep improving. We also survey you after we resolve your enquiry, if you provide us your email. 

Each year a state-wide community satisfaction survey is carried out throughout Victoria local governments. Participation in this survey is optional, but we believe strongly in its value. 

Read the full Community Satisfaction Survey report for 2021(PDF, 3MB)

Key findings

  • Council’s Overall Performance index score is 54, one-point higher than the 2020 result. This remains slightly lower than the Large Rural average 58.

  • Perceptions of Council’s performance improved or are in line with 2020 results on every measure evaluated.

  • Council's performance significant increased in the areas of elderly support services and waste management. 

Top three areas for improvement

  • Recreational facilities
  • Local streets & footpaths
  • Sealed local roads

The last three years

Community Satisfaction Survey 2020(PDF, 6MB)

Community Satisfaction Survey 2019(PDF, 2MB)

Community Satisfaction Survey 2018(PDF, 4MB)

 

Services  Moorabool 2021  Moorabool 2020 Large Rural 2021 Statewide 2021 Highest score Lowest score
Overall performance  54  53 58  61  Aged 65+ years  Aged 35-49 years
Value for money 44 - 50 54 Aged 65+ years Aged 35-49 years
Overall Council directions 49 46 51 53 Aged 65+ years Ballan residents
Customer service 66 66 68 70 Ballan residents Aged 35-49 years
Elderly support services 67 62 68 69 Ballan residents Aged 35-49 years, remainder of Shire residents
Appearance of public areas 66 64 70 73 Ballan residents  Aged 18-34 years
Waste management 65 57 66 69  Aged 65+ years Ballan residents
Family support services 64 62 66 66 Bacchus Marsh residents, aged 65+ years Ballan residents
Bus/community dev./tourism 57 58 59 61 Aged 18-34 years Aged 35-64 years
Recreational facilities 57 58 68 71 Aged 65+ years Ballan residents