Refunds

You can request a refund directly into your bank account for the following reasons:

  • Security Deposits for hire of council assets
  • Pro-rata animal registrations
  • Building and planning fees
  • Other fees paid where a refund may be required.

How to apply

Online

The easiest way to request a refund is by using our online form:

Refund Request

Email

Step 1.Complete a refund form

Download a refund form and complete all sections:

You will need the following details:

  • Reason for your request
  • Your bank details, including institution name and location, BSB and account number. Please note that we can only refund into a bank account
  • Evidence of Payments (Bank Statement or Internet Banking Screenshot) or copy of receipt.

Step 2.Submit your application

Email your completed refund form and any supporting documents to info@moorabool.vic.gov.au

In person

Step 1.Complete a refund form

Download a registration form or you can get a copy when you visit us and complete all sections. 

You will need the following details:

  • Reason for your request
  • Your bank details, including institution name and location, BSB and account number. Please note that we can only refund into a bank account
  • Evidence of Payments (Bank Statement or Internet Banking Screenshot) or copy of receipt.

Step 2.Submit your application

You can attend one of our 3 council offices and submit your refund request with our customer service team.

Lerderderg Library 

215 Main Street, Bacchus Marsh

Open: Mon - Fri 8.30 am - 5.00 pm

            Sat 9.00 am - 2.00pm

Ballan Office

15 Stead Street, Ballan

Open: Mon - Fri: 8.30 am - 5.00 pm

Darley Civic and Community Hub

182 Halletts Way, Darley

Open: Mon - Fri: 8.30 am - 5.00 pm

Mail

Step 1.Complete a refund from

Download a refund form and complete all sections.

You will need the following details:

  • Reason for your request
  • Your bank details, including institution name and location, BSB and account number. Please note that we can only refund into a bank account
  • Evidence of Payments (Bank Statement or Internet Banking Screenshot) or copy of receipt.

Step 2.Submit your application

Mail your completed refund form and any supporting documents to PO Box 18, Ballan, 3342

 

What happens next?

We will be in touch if we need anything further from you

Processing a refund request may take up to 14 days from the date council receives a completed application.

 

Application form

Refund Request Form(PDF, 244KB)

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