During emergencies

Flooded road near creek with road closure sign

Every emergency is different and requires a different level of support. From assisting those in need from a single incident (eg. a house fire), to setting up an Emergency Relief Centre when a bushfire, flood, or storm is occurring, Council has plans in place to ensure our community is as well looked after as practicable.

Council’s role in an emergency is to coordinate relief and recovery activities in partnership with other agencies.

Municipal Emergency Coordination Centre (MECC)

Once an emergency is identified, Council may activate a Municipal Emergency Coordination Centre (MECC). The MECC is where Council runs emergency management activities and is usually based in the main Council Chambers in Ballan. This could include coordination of tree crews to clear debris and fallen trees, building surveyors and environmental health officers to inspect damaged homes and buildings, resourcing Emergency Relief Centres, and communication with key agencies.

Emergency Relief Centre (ERC)

A relief centre is a large community building that serves as the first point of call for community members who are evacuating. To find out which relief centre is in use during an emergency check the VicEmergency app, listen to the local radio, or contact us

There are several relief centres identified across the shire, however not all will open in the case of an emergency. Relief centres are operated by Council staff and the most appropriate location will be determined as needed. 

Council staff will be there when you arrive to take your details and register your attendance. Red Cross representatives will be there to manage any Register, Find, Reunite requirements.

Depending on the emergency there may also be refreshments, first aid, and accommodation. Support centres are in regular contact with emergency services to get the latest information.

ERC's are a place where affected community members can come for a range of support including:

  • Community information (public meetings, newsletters, advertising etc)
  • Emergency shelter (including at the relief centre or other accommodation)
  • Food and water
  • Psychosocial support
  • Basic material aid (non food items)
  • Reconnecting family and friends
  • Health care and first aid
  • Emergency financial assistance
  • Support for displaced animals

In a large scale emergency, Council will activate its relief hotline to provide information on relief and recovery services.

During the emergency you can reach the Council Emergency Hotline by calling 5366 1323