Contact us

If something is causing a dangerous situation, call us immediately anytime on 5366 7100


Current COVID-19 restrictions 

Our customer service centres at Darley and Ballan are now open.

The customer service counter at the Lerderderg Library will remain closed until further notice, however click and collect book services are still operating.


You can submit an online request or complaint.

Online requests can include reporting of a maintenance issue relating to Council's facilities, such as a damaged footpath or a full public bin. 

Our online requests are monitored Monday to Friday 8.30 am - 5.00 pm 


 You can chat online with us Monday to Friday between 9.00 am - 4.30 pm.


Call us on 5366 7100

Talk with our customer service team Monday to Friday 8.30 am - 5.00 pm 

We can also be contacted outside of business hours in the case of an emergency.

If you have been affected by the recent storms please contact us on 5366 1323 


Send us an email anytime to

We check our emails during business hours and will get back to you as soon as we can.


Lerderderg Library 

The customer service counter at the Lerderderg Library will remain closed until further notice. 

215 Main Street, Bacchus Marsh


Ballan Office

Our customer service centres at Darley and Ballan are now open.

15 Stead Street, Ballan

Open: Mon - Fri 8.30 am - 5.00 pm


Darley Civic and Community Hub

Our customer service centres at Darley and Ballan will re-open at 8.30amon Monday 11 October. 

182 Halletts Way, Darley

Open: Mon - Fri 8.30 am - 5.00 pm  


Write to us at PO BOX 18, Ballan, Victoria 3342.

Accessibility services

 All of our customer service offices are disability-friendly and are equipped with a hearing loop.

National Relay Service

If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):


Victorian Interpreting & Translating Service (VITS)

  • VITS qualified interpreters provide on- site, telephone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941


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