Contact us

If there is an urgent situation requiring immediate attention, you can contact us 24/7 on 5366 7100

During after hours please select option 1 for emergencies. 

Online

Online

You can submit an online request or complaint

Our online requests are monitored Monday to Friday 8.30am-5pm 

Chat

You can chat online with us Monday to Friday between 9am - 4.30pm.

Email

Email

Send us an email anytime to info@moorabool.vic.gov.au

We check our emails during business hours and will get back to you as soon as we can.

Phone

Call us on 5366 7100 Monday to Friday 8.30am-5pm and select form the following options:

Option 2: Make or discuss a payment 

Option 3: Aged Care services 

Option 4: Maternal and Child Health Services 

Option 5: Lerderderg Library 

Option 6: Planning and Subdivision inquiries

Hold for all other enquiries

We can also be contacted outside of business hours for emergencies on 5366 7100

Option 1: Emergencies 

Post

Mail

Write to us at PO BOX 18, Ballan, Victoria 3342.

 

In person

In-person 

Ballan Office 

15 Stead Street, Ballan

Open: Monday-Friday 8.30am-5pm

Darley Civic and Community Hub 

182 Halletts Way, Darley

Open: Monday to Friday 8.30am-5pm  

Lerderderg Library 

215 Main Street, Bacchus Marsh

Open: Monday to Friday 8.30am-5pm

           Saturday 9am-2pm

 

 All of our customer service offices are disability-friendly and are equipped with a hearing loop.

 

If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):

 

 

  • VITS qualified interpreters provide onsite, phone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941

 

Our locations

Ballan Office

15 Stead Street,

Ballan, Victoria 3342

Mon - Fri: 8.30 am - 5.00 pm

 

Darley Civic and Community Hub

182 Halletts Way,

Darley, Victoria 3340

Mon - Fri: 8.30 am - 5.00 pm  

 

Lerderderg Library 

215 Main Street, Bacchus Marsh

Open: Mon - Fri: 8.30 am - 5.00 pm

           Sat: 9.00 am - 2.00pm

Our customer charter

To read more about our duty of care and how we handle requests and complaints, read our Customer Charter.

Contact your Councillors

If you would like to contact a councillor please visit our Meet your Councillors page.

 

Meet your Councillors

 

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