Contact us

If there is an urgent situation requiring immediate, you can contact us 24/7 on 5366 7100 and select the relevant option.

Option 1: Emergency animal control 

Option 2: All other emergencies


You can submit an online request or complaint

Our online requests are monitored Monday to Friday 8.30am-5pm 


You can chat online with us Monday to Friday between 9am - 4.30pm.


Call us on 5366 7100 Monday to Friday 8.30am-5pm

Option 2: Make or discuss a payment 

Option 3: Aged Care services 

Option 4: Maternal and Child Health Services 

Option 5: Lerderderg Library 

Option 6: Planning and Subdivision inquiries

Hold for all other enquiries

We can also be contacted outside of business hours for the following services:

Option 1: Emergency animal control 

Option 2: All other emergencies


Send us an email anytime to

We check our emails during business hours and will get back to you as soon as we can.


Lerderderg Library 

215 Main Street, Bacchus Marsh

Open: Monday to Friday 8.30am-5pm

           Saturday 9am-2pm


Ballan Office

Status: Open

15 Stead Street, Ballan

Open: Monday-Friday 8.30am-5pm


Darley Civic and Community Hub 

Status: Open

182 Halletts Way, Darley

Open: Monday to Friday 8.30am-5pm  


Write to us at PO BOX 18, Ballan, Victoria 3342.


 All of our customer service offices are disability-friendly and are equipped with a hearing loop.


If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):



  • VITS qualified interpreters provide onsite, phone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941