Contact us

There are a number of ways you can get in touch with us.

If something is causing a dangerous situation, call us immediately on 5366 7100 


You can submit an online request or complaint.

Online requests can include reporting of a maintenance issue relating to Council's facilities, such as a damaged footpath or a full public bin. 


 You can chat online with us Monday to Friday between 9.00 am - 4.30 pm.


Call us on 5366 7100

Talk with our customer service team Monday to Friday 8.30 am - 5.00 pm 

We can also be contacted outside of business hours in the case of an emergency.

If you have been affected by the recent storms please contact us on 5366 1323 


Send us an email anytime to

We check our emails during business hours and will get back to you as soon as we can.


You can visit any of our three locations during our opening hours.


Write to us at PO BOX 18, Ballan, Victoria 3342.

Accessibility services

 All of our customer service offices are disability-friendly and are equipped with a hearing loop.

National Relay Service

If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):


Victorian Interpreting & Translating Service (VITS)

  • VITS qualified interpreters provide on- site, telephone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941


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