If something is causing a dangerous situation, call us immediately on 5366 7100.
Due to the current COVID-19 restrictions, our offices are closed to the public. We are still here to assist you through the 'chat now' button, over the phone or via email.
You can submit an online request or complaint.
Online requests can include reporting of a maintenance issue relating to Council's facilities, such as a damaged footpath or a full public bin.
You can chat online with us Monday to Friday between 9.00 am - 4.30 pm.
Call us on 5366 7100.
Talk with our customer service team Monday to Friday 8.30 am - 5.00 pm
We can also be contacted outside of business hours in the case of an emergency.
If you have been affected by the recent storms please contact us on 5366 1323
Send us an email anytime to email@example.com.
We check our emails during business hours and will get back to you as soon as we can.
Due to the current COVID-19 restrictions, our offices are closed. We can assist you through the 'chat now' button, over the phone or via email.
Write to us at PO BOX 18, Ballan, Victoria 3342.
All of our customer service offices are disability-friendly and are equipped with a hearing loop.
National Relay Service
If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):
Victorian Interpreting & Translating Service (VITS)
- VITS qualified interpreters provide on- site, telephone and video interpreting services
- For interpreting bookings call 03 9280 1955
- For translating services call 03 9280 1941
View our Disclaimer.