As part of our promise to you and in line with our Customer Charter, we recognise the importance of a great experience for all. Our annual Community Satisfaction Survey is your chance to give us feedback so we can keep improving. We also survey you after we resolve your enquiry, if you provide us your email.
Each year a state-wide community satisfaction survey is carried out throughout Victoria local governments. Participation in this survey is optional, but we believe strongly in its value.
Read the full Community Satisfaction Survey report for 2025(PDF, 3MB)
In 2025, Moorabool’s overall performance score (50) is in line with rankings over the last few years and the Large Rural Shires result
Council’s performance in delivering value for money in infrastructure and services has increased significantly over the past 12 months (index score of 42, up four points).
This result is largely driven by significantly improving impressions among 18 to 34 year olds, women, Ballan residents and residents aged 50 to 64 years old
Community Satisfaction Survey 2024(PDF, 3MB)
Community Satisfaction Survey 2023(PDF, 3MB)
Community Satisfaction Survey 2022(PDF, 3MB)
Community Satisfaction Survey 2021(PDF, 3MB)