Changes to bin collection routes are now in place. All residents impacted by the changes have received a letter outlining new collection days.
As part of our promise to you and in line with our Customer Charter, we recognise the importance of a great experience for all. Our annual Community Satisfaction Survey is your chance to give us feedback so we can keep improving. We also survey you after we resolve your enquiry, if you provide us your email.
Each year a state-wide community satisfaction survey is carried out throughout Victoria local governments. Participation in this survey is optional, but we believe strongly in its value.
Read the full Community Satisfaction Survey report for 2023(PDF, 3MB)
Community Satisfaction Survey 2022(PDF, 3MB)
Community Satisfaction Survey 2021(PDF, 3MB)
Community Satisfaction Survey 2020(PDF, 6MB)