A respite centre will be open in Ballan on Wednesday 28 February due to the expected Extreme Fire Danger rated day for the district.
Please note the fire danger period has commenced for Moorabool Shire.
Our Customer Charter will continue to evolve through continued feedback received from you - our customers.
Our promise to you around providing a prompt response.
As we strive to always be better, there are a few things we need your help with.
If you're not happy with our service, you can submit a complaint to us and we will follow it up.
We are committed to providing services that are consistent, reliable, easy to use, and meet your needs. And we regularly share how we are doing.
We have developed the following service commitments to ensure the consistent and timely delivery of community services in a transparent and responsible manner.