Rate Payment Options and Channels

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COVID-19 payment arrangement 

The safety and wellbeing of our community remains our top priority and we will continue to support our residents during this difficult time. You can apply for a weekly, fortnightly or monthly payment arrangement to help spread the payment of your rates. 

If you currently have a payment arrangement with us but now need to make changes, you can apply for a new payment arrangement.

Complete the COVID-19 payment arrangement application.

Payment via full payment method

Ratepayers electing to pay their rates in full must ensure the whole amount displayed on their rates notice is paid by 15 February of the year the rates notice is issued.

Part payments can be made on a weekly, fortnightly or monthly basis between September and February, but all balances must be paid by the legislated due date. You can find out more information about regular payments by contacting us.

Penalties for late payments will apply. Please refer to the Penalties for Late Payment section below.

Payment via legislated instalment method

To be eligible for the legislated instalment option, the full amount appearing in the first instalment area of your notice must be paid by the end of September in the year the notice is issued.

Failure to meet this requirement will result in the assumption of your property as a full payment account, meaning all rates and charges must be paid in full by the date in February shown on your notice. Payment in full by this date will avoid incurring penalty interest and/or debt collection costs.

If you do pay your first instalment in full by the end of September, reminder notices for the remaining three instalments will be issued to you at least 14 days prior to the due dates.

Penalties for late payments will apply. Please refer to the Penalties for Late Payment section below.

Payment via alternative instalment method (10) DIRECT DEBIT ONLY

To be eligible for the alternative instalment option, a Direct Debit Request.docx will need to be completed and submitted to Council. Rate payments will then be deducted from your nominated bank account on the 15th of each month (or next business day), September through to June.

If you do choose the alternative instalment option, reminder notices will not be issued.

Penalties for dishonoured payments may apply if payment is not made within 7 days of the dishonoured payment. Please refer to the Penalties for Late Payment section below.

Penalties for Late Payment

Penalty Interest will be incurred on any accounts not paid in accordance with the legislated rate payment due dates. Interest will accrue at 10% per annum.

If the payment was payable either in instalments or in a lump sum, and neither the first instalment nor the lump sum were paid by the legislated payment dates, on and from the date on which each instalment was due, interest will calculate.

Any ratepayer who has an outstanding balance after the legislated payment dates and does not enter into a suitable payment arrangement with Council after the legislated payment date may be referred to Council’s Debt Collection Agency, of which all costs may be charged back to the total debt levied on the property rate account.

Special Payment Arrangement

Council is aware that some people may find it difficult to pay their rates and can offer special payment arrangements under Council’s Property Rate Debt Management Policy

A special payment arrangement would entail regular weekly, fortnightly or monthly payments at a value that can be managed within each ratepayers financial capability. Ratepayers should contact Council’s Revenue Services Team as soon as possible to discuss alternative payments.

Special payment arrangements can be maintained through any of Council’s payment channels.

Financial Hardship

Under the provisions of Council’s Property Rate Debt Management Policy, we have provisions for ratepayers experiencing medium to long term financial difficulties.  Ratepayers finding it hard to pay their rates have the option of applying to Council for special consideration, meaning they could have a portion of their rates deferred, make special payment arrangements or have interest charges waived.

A person making an application for financial hardship may only do so for rates applicable to that person’s sole or principal place of residence.

The Policy intent is to help ratepayers pay their rates without significantly impacting on their day-to-day quality of life.

Financial Hardship Application Form 

Read the COVID-19 property rate management policy here

What Payment Channels are Available?

Australia Post Billpay

Payment can be made over the counter at any Australia Post Office outlet, by telephoning 13 18 16 or by logging on to www.postbillpay.com.au.

Billpay code and biller reference numbers can be obtained from your annual rate notice or by contacting Council’s Revenue Services Team.

Pay Online at Australia Post Billpay


By telephoning your participating bank, credit union or building society, payment of your annual rates and charges can be made directly from your cheque, savings or credit card account.

Biller code and biller reference numbers can be obtained from your annual rate notice or by contacting Council’s Revenue Services Team.


By detaching the bottom section of your notice and mailing it with your cheque to:

Moorabool Shire Council, PO Box 18, Ballan, Victoria, 3342

Cheques should be made payable to “Moorabool Shire Council” and marked “Not Negotiable”.

The top portion of your notice should be retained for your records as a receipt will not be issued unless requested.

In Person

Currently closed due to COVID-19 restrictions.

Present your notice intact at a Customer Service Office located at:

  • 15 Stead Street, Ballan
  • 215 Main Street, Bacchus Marsh
  • 182 Halletts Way, Darley

EFTPOS facilities are available and all major credit cards are accepted.

Direct Debit

By completing a Direct Debit Request form, you can nominate a suitable account with your bank, credit union or building society to have your rates and charges automatically deducted from your account.  Please check with your financial institution to confirm whether your account is suitable.

You can terminate a direct debit authority at any time by advising Council in writing not less than seven days before the next scheduled debit drawing.

Download a Direct Debit Request.docx

For further information, please contact us.

Last Updated:

Wednesday, 25 May, 2016 - 11:07