Published on 01 July 2026
Moorabool Shire Council is leading the way with transparency and keeping the community informed, with its Voice of the Customer (VoC) program results available for the community to view through a new dashboard on its website.
The VoC program was developed as part of Council’s Customer Experience Strategy as a way to help Council better understand customer’s experiences and improve the way Council delivers services. Data is gathered via a quick survey of people who contact Council, with feedback focussed on overall satisfaction, ease of resolution and how much contact a person needed to have their query resolved.
The feedback from this program is now presented in a dashboard that anyone can access on Council’s website.
“This gives the community greater visibility of the customer experience by presenting quarterly results from our VoC program,” Mayor Cr Steve Venditti-Taylor said.
“The dashboard is another source of insight into how the organisation is performing from the customer’s perspective and supports informed discussion about service priorities and continuous improvement.”
“Moorabool is a transparent Council. This is not a word we just throw around – we are proving this through this dashboard, which sits alongside other data we gather through customer enquiries. When we say it, we genuinely mean we will listen to community feedback, share performance information openly and use customer insight to improve services,” Cr Venditti-Taylor said.
For more information and to view the dashboard: Our voice of customer program | Moorabool Shire Council