Pay your rates

You can pay your rates in a variety of ways, including BPAY, over the phone, by mail, in person, at any Australia Post outlet, or by setting up a Council-managed direct debit. You also have the option to set up a regular payment plan with Moorabool Shire Council.

Moorabool Shire Council offers the following payment methods:

 

BPAY

You can pay your rates via BPAY through your financial institution’s online, mobile, or telephone banking service.

Your BPAY Biller Code and Reference Number are located on your Annual Rate Notice. If you need assistance, please contact our Customer Service team on (03) 5366 7100.

Direct debit

To have your rates and charges automatically deducted, you will need to complete a Direct Debit Request form. We recommend checking with your financial institution to confirm your account is suitable for direct debit.

You can request to pay your rates by direct debit online, or by using a paper form.

Request direct debit rates payments online

To request using a paper form:

Step 1.Complete the application form

Download an application form on this page and complete all sections.

Step 2.Submit the application form

You can submit your direct debit request via email to info@moorabool.vic.gov.au, by post or in person.

Step 3.Updating your direct debit details

If you need to update the details for your direct debit you can do so by submitting a new form. Please allow 7 days before the next scheduled direct debit drawing.

Step 4.Cancelling your direct debit

You can terminate a direct debit authority at any time by advising Council in writing no less than seven days before the next scheduled direct debit drawing.

AusPost

You can pay over the counter at any Australia Post outlet, over the phone, or via the Post Billpay website. Here's how:

Step 1.Prepare for payment

You will need your rates notice and payment method ready. Payment methods accepted by Post Billpay depend on the method of payment.

  • Phone and online payments: credit or debit cards only
  • In-store payments: credit or debit cards, EFTPOS, cash, cheque

Billpay code and biller reference numbers can be found on your annual rate notice or by contacting us on (03) 5366 7100. 

Step 2.Make your payment

To pay by Post Billpay either:

  • Call 131816 to pay at any time - 24 hours a day, 7 days a week
    or
  • Pay online anytime at www.postbillpay.com.au 
    or

  • Visit an Australia Post outlet - remember to take your rates notice with you

In Person

You can pay in person using a number of payment methods. Cash, EFTPOS, cheque and all major credit cards are accepted

Pay in person

You will need to bring your rates notice and preferred payment method to one of the following locations:

Ballan Office 
15 Stead Street, Ballan
Open: Monday-Friday 8.30am-5pm

Darley Civic and Community Hub 
182 Halletts Way, Darley
Open: Monday to Friday 8.30am-5pm  

Lerderderg Library 
215 Main Street, Bacchus Marsh
Open: Monday to Friday 8.30am-5pm
           Saturday 9am-2pm

Phone

Here's how to pay your rates over the phone:

Step 1.Prepare for payment

You will need your rates notice and payment method ready. Payment methods accepted over the phone are:

  • credit or debit card payments only

Step 2.Make your payment

Call our customer service team on (03) 5366 7100

Please have your rates details ready along with your credit card details.

Frequently asked questions:

Do I need to set up a direct debit each rating year?

No, once you set up a direct debit it will continue unless you have provided an end date on your application, change your bank details or ask us to cancel it.

How do I check if my direct debit is set up?

When you apply for a direct debit you will receive a confirmation. If you need to double check, you will need to contact us.

What happens if my direct debit has not come out on the expected day?

If your rates haven't been deducted via direct debit on the expected day it could be for a few reasons:

1. Check Your Bank Account: Ensure there are sufficient funds in your account and that there are no issues with your bank that might have prevented the transaction.

2. Review Your Direct Debit Details: Make sure your direct debit details are up to date. If there have been any changes to your bank account, you might need to submit a new direct debit form.

3. Allow for Processing Time: Sometimes there might be a slight delay in processing, we recommended waiting up to 2 business days after the scheduled direct debit.

4. Contact Us: If everything seems in order on your end, it might be best to get in touch with our Customer Service team. They can check if there are any issues on our side. You can reach them at (03) 5366 7100.

How to check my rates balance online?

Rates balances cannot currently be checked online. To obtain the most accurate and up-to-date balance, please contact our Customer Service team on (03) 5366 7100.

 

For details on available payment frequencies, please visit our Rate Payment Options page.

Direct debit request form

Further information

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