Contact us

If there is an urgent situation requiring immediate attention, you can contact us 24/7 on 5366 7100

During after hours please select option 1 for emergencies. 



You can submit an online request, feedback or complaint

Our online requests are monitored Monday to Friday 8.30am-5pm 


You can chat online with us Monday to Friday between 9am - 4.30pm.



Send us an email anytime to

We check our emails during business hours and will get back to you as soon as we can.


Call us on 5366 7100 Monday to Friday 8.30am-5pm and select from the following options:

Option 2: Make or discuss a payment 

Option 3: Planning, building and subdivision enquiries

Option 4: Maternal and Child Health Services 

Option 5: Lerderderg Library 

Hold for all other enquiries

We can also be contacted outside of business hours for emergencies on 5366 7100

Option 1: Emergencies 



Write to us at PO BOX 18, Ballan, Victoria 3342.


In person


Ballan Office 

15 Stead Street, Ballan

Open: Monday-Friday 8.30am-5pm

Darley Civic and Community Hub 

182 Halletts Way, Darley

Open: Monday to Friday 8.30am-5pm  

Lerderderg Library 

215 Main Street, Bacchus Marsh

Open: Monday to Friday 8.30am-5pm

           Saturday 9am-2pm


 All of our customer service offices are disability-friendly and are equipped with a hearing loop.


If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):



  • VITS qualified interpreters provide onsite, phone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941