Report a missed bin

If your bin has been missed you should report it so we can investigate why it was missed and organise a collection where applicable.

Before reporting a missed bin ensure that:

  • your bin/s were out by 6am on the scheduled collection day, with lid opening facing the kerb
  • your recycling or greenwaste bin does not contain incorrect items.

Bins containing incorrect items will receive a sticker – you are required to remove the incorrect item/s. Your bin will be emptied on the next scheduled collection day.

Our waste trucks are fitted with cameras that record which bins are presented for collection and what they contain, this is checked when receiving missed bin reports.

Report a missed bin by any of the follow methods:



Advise us of a missed bin collection via email to


You can call us to report a missed bin on 5366 7100

In person

You can attend one of our 3 council offices to report a missed bin.

Ballan Office
15 Stead Street, Ballan
Open: Mon - Fri: 8.30am - 5pm

Darley Civic and Community Hub
182 Halletts Way, Darley
Open: Mon - Fri: 8.30am - 5pm 

Lerderderg Library 
215 Main Street, Bacchus Marsh
Open: Mon - Fri 8.30am - 5pm
                     Sat 9am - 2pm


You can write to us at PO Box 18, Ballan, 3342

What happens next?

If your bin has been missed, please leave your bin out at the collection location and it will be collected:  

  • In urban area collections will occur within 24 hours 
  • In rural area collections will occur within 48 hours