Request an account refund

You can request a refund of your rates, debtor or infringement account if:

• you have overpaid your account
• paid more than once
• made a payment to a previously owned property or incorrect account
• submitted the wrong amount to pay
• applied for and received a rebate after paying your rates

Refunds will only be processed if the account is in credit, or proof of incorrect payment can be made. Alternatively you may wish to leave the credit on the account which will go towards the next due payment.

To apply for a refund you will need:

• Your rates, debtor or infringement account number
• Your bank details, including institution name and location, BSB and account number. Please note that we can only refund into a bank account
• Evidence of Payments (Bank Statement or Internet Banking Screenshot) or statement of adjustment (for credit relating to property settlement)

How to apply: