Contact us

If there is an urgent situation requiring immediate attention, you can contact us 24/7 on 5366 7100

During after hours please select option 1 for emergencies.

Online

You can submit an online request, feedback or complaint

Our online requests are monitored weekdays (excluding public holidays) from 8.30am-5pm.

Email

Send us an email anytime to info@moorabool.vic.gov.au

We check our emails during business hours and will get back to you as soon as we can.

Phone

Call us on 5366 7100 on weekdays from 8.30am-5pm and select from the following options:

Option 2: Make or discuss a payment

Option 3: Planning, building and subdivision enquiries

Option 4: Maternal and Child Health Services

Option 5: Lerderderg Library, Bacchus Marsh

Hold for all other enquiries

We can also be contacted outside of business hours for emergencies on 5366 7100

Option 1: Emergencies

Post

Mail

Write to us at PO Box 18, Ballan, Victoria, 3342.

In person

In-person

Ballan Office

15 Stead Street, Ballan

Open weekdays 8.30am-5pm

Darley Civic and Community Hub

182 Halletts Way, Darley

Open weekdays 8.30am-5pm

Lerderderg Library

215 Main Street, Bacchus Marsh

Open weekdays 8.30am-5pm, Saturdays 9am-2pm.

Accessibility in our offices

All of our customer service offices are disability-friendly and are equipped with a hearing loop.

National Relay Service

If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):

TY users can phone 133677 then ask for 03 5366 7100
Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5366 7100
Internet relay users can connect to the National Relay Service at https://nrschat.nrscall.gov.au/nrs/internetrelay then ask for 03 5366 7100

Victorian Interpreting & Translating Service (VITS)

VITS qualified interpreters provide onsite, phone and video interpreting services
For interpreting bookings call 03 9280 1955
For translating services call 03 9280 1941

Our locations

Ballan Office

15 Stead Street,

Ballan, 3342.

Open weekdays 8.30am-5pm

Darley Civic and Community Hub

182 Halletts Way,

Darley, 3340

Open weekdays 8.30am-5pm

Lerderderg Library

215 Main Street, Bacchus Marsh

Open weekdays 8.30am-5pm, Saturdays 9am-2pm

Our customer charter

To read more about our duty of care and how we handle requests and complaints, read our Customer Charter.

Contact your Councillors

If you would like to contact a councillor please visit Meet your Councillors

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