The Personal Hardship Assistance Program provides assistance to people experiencing financial hardship in meeting their relief needs because of a single house fire or a natural disaster related emergency such as bushfire, flood, severe storm or earthquake. The program includes emergency relief payments and emergency re-establishment payments. For more information and to apply, visit Personal Hardship Assistance Program
Victorian primary producer flood relief program
The Victorian Government is supporting primary producers affected by floods with an initial package of support to help kickstart their relief effort.
More information and to apply, visit Rural Finance Victorian Flood Relief Program
Flood Recovery Hotline
Call 1800 560 760 between 7.30am-7.30pm, 7 days a week for assistance with clean-up, temporary accommodation, navigating available support and mental health and wellbeing support.
Quick Reference Guide(PDF, 289KB)
Stay up to date via the VicEmergency website or app
In case of power outage, Powercor has advised it will keep customers updated on estimated restoration times on the outage map and via SMS.
Advice on what to do before, during and after floods is available on the Powercor website: Electrical safety and floods.
Tips on preparing for power outages are available on from CitiPower and Powercor: Be prepared for outages
Farms and animals
Agriculture Victoria's website has a range of practical flood recovery information for farmers, and helpful information on what to do immediately after a flood.
For details on VicRoads managed roads and traffic changes, visit the VicTraffic website.
Need to report a flooded road or fallen tree across a road? If there is a dangerous situation, call us 24/7 on (03) 5366 7100 and select the relevant option for assistance.