Update on Customer Service & Library Services

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Monday, 29 June, 2020 - 12:15

With ever-evolving restrictions and guidelines being placed on our society, this is a challenging and confusing time for all of us. Moorabool Shire Council is encouraging residents to work together, as Council transitions through slowly re-opening its services, amid the COVID-19 crisis. The protection of the community is of the utmost importance during this time.

The State of Emergency in Victoria has been extended until Sunday 19 July to continue the measures designed to slow the spread of coronavirus and keep Victorians safe. To ensure the community’s safety, there are a number of Council services that will remain closed at this time, including the Customer Service Centres at Darley, Ballan and the Lerderderg Library. This will ensure residents are not forced to gather, as well as preventing them from standing stationary in public for an extended period.  

Council recognises the important contribution public libraries have in supporting the health and well-being of the community, and have therefore taken great precautions to safely offer a limited service. This is great news, as there are a range of important library services that are unable to be delivered online. Following the physical distancing guidelines set out by the Department of Health and Human Services, Council has determined Lerderderg Library can be opened to a maximum of 20 people for duration sessions of 30 minutes. Ballan Library is open for a maximum of 3 people for 30 minutes each.

With safety a key priority, it is unfortunate that this cannot include the Customer Service Centres, as at this stage as it is difficult to ensure these same measures are taken. There are no re-opening dates set at this time, as Council continues to monitor the situation and work closely with State Government departments. While you will not be able to attend our Customer Service Centres in person, you can still contact Council via:

  • Moorabool Shire Website Live Chat function
  • Phone (5366 7100)
  • Email (info@moorabool.vic.gov.au)
  • Facebook (Moorabool Shire Council)
  • Twitter (@mooraboolshire)

If you feel that your enquiry can only be done via face to face, please contact the customer service team to discuss a way in which they can assist. Residents are also able to make cash payments in person at the Post Office.

Over the past few months, a number of Council’s essential services have successfully transitioned to online platforms. Council is looking forward to the day it can announce all services are operating again and are confident that residents will continue to be hopeful and resilient during this transition.  

Last Updated:

Monday, 29 June, 2020 - 12:30