Find out about closures, changes to services, facilities, events and keeping yourselves safe, visit our COVID-19 update.

Find out what has been happening at Council during COVID-19

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Monday, 22 June, 2020 - 13:30

Snapshot of the COVID 19 work undertaken by Council during this time:

  • Council has established a Pandemic Recovery Committee to ensure a whole-of-Council approach to aiding in the recovery process from the COVID-19 pandemic, with the community and staff’s health and safety the focus of all decisions.
  • Council endorsed a COVID-19 Financial Assistance Policy to help manage the additional financial challenges being faced by ratepayers as a result of the pandemic.
  • Council approved 20 financial hardship arrangements (19 for rates, one for animal registration) and approved new payment arrangement plans for 104 ratepayers.
  • More than 250 businesses have been contacted by phone by our Economic Development unit, and a total of 35 site visits have been undertaken. The unit has produced and emailed a weekly e-news with latest information reaching a database of 2,000+ business owners and operators.
  • Library staff have delivered 30 online story-time and rhyme-time programs to children. They also did 40 posts and 34 videos regarding COVID-19 and change to services on their Facebook page.
  • Council’s communications team has done 89 Facebook posts, 44 Tweets, 15 videos, 13 media releases, eight community e-newsletters and 19 newspaper and social media advertisements to keep the community updated on COVID 19 related matters. The team also developed and maintained a COVID 19 section on the Council website and provided regular updates to staff via the CEO bulletin.
  • Council's CEO Office together with the Emergency Management team have targeted more than 4000 residents over 60 years through seven community newsletters.
  • Council’s Infrastructure department has continued to maintain public ovals and sports grounds throughout the Shire, in preparation for sport returning. The Infrastructure team put up and took down closed signs at 54 recreation reserves and playgrounds in line with State Government COVID 19 guidelines.

Maternal and Child Health

  • 668 phone or video call consultations.
  • 123 face to face consultations, mainly with babies under 8 weeks old, this is an important developmental stage and face to face contact still needed in many.
  • Increase in emails received to MCH from hospital discharge emails and small increase in MCH client emails.
  • Two New Parents Groups commenced online via Microsoft Teams video, weekly sessions of 6-8 parents facilitated by the Family Support Officer.
  • Wellbeing Group commenced online Microsoft Teams video.

Imagination Magic

  • Online Program provided.
  • Little Feet Music Session – posted on 14 May, 12 shares on Facebook and over 674 views to date.
  • Declan the Music Man Session – 3 June, 1 Share and 230 views to date.

Supported Playgroups

  • 50 phone calls related to “individual family session” where they do not want to join a video call.
  • 87 individual catch ups with playgroup participants via Microsoft teams video calls.
  • 18 play group catch ups via Microsoft teams video calls with the numbers increasing in groups as older children are returning to school.
  • Art & Craft and Games packs delivered to homes of all families to assist with online groups and engagement

Youth Services

  • 108 online video groups through Microsoft Teams, including FReeZA committee, Youth Action Group, Studio 22 online, Fitness Sessions and Guitar/Music Sessions.
  • 30 young people case managed through the Youth Engagement Support (YES) Program.
  • 1980 text messages to young people engaged in the YES program.
  • 60 YES case plans reviewed.
  • 522 phone calls and 28 Mircosoft Teams video calls with individual support sessions for YES clients.
  • 19 referrals to external agencies (Headspace 8, ENRICH 5, Centrelink 3, Education 2, Family violence 1).
  • Art and Craft packs delivered to homes of young people to support online engagement and participations
  • Guitars sent to young people’s homes to enable participation in music sessions.

Occasional Care (closed due to shared space with kindergarten, as such staff have been redeployed to provide free individual support to families):

  • 56 Mircosoft Teams video calls story-time and meetings with children and their families.
  • 46 emails to families.

Active Ageing

  • 925 hours of domestic assistance
  • 1401 hours of personal care
  • 250 hours of property maintenance
  • 89 hours of flexible respite
  • 201 hours of shopping assistance
  • 2644 meals delivered through Meals on Wheels
  • 46 hours of Occupational Therapy assessments
  • Given out approximately 280 activity packs to clients.

Current Status

Council continues to provide the services identified above and will continue to monitor progress.

Last Updated:

Monday, 22 June, 2020 - 13:49