Customer Service Online Request
Council is committed to providing residents with the highest standard of service. To ensure requests for service are monitored and actioned, Council operates a Customer Request Management System.
Submit an online request by entering all relevant details. You will be given a request number so that you can track your request.
If your request type is not listed, please select general.
Please note: These requests are monitored during business hours from Monday to Friday.
Customer Service Charter
Council is committed to providing exceptional service to its customers.
Council has adopted a Customer Service Charter which outlines a set of minimum service standards all staff endeavour to abide by.
Council's Customer Service Standards ensure staff are polite and courteous to customers at all times, that enquiries are responded to in a prompt and timely manner, and that information provided is correct.
Council commits to returning phone calls within 24 hours, or the next working day, and responding to written correspondence within 10 working days.
In return, Council expects to be given the level of courtesy from customers that is promised to them.
Download our Customer Service Charter (PDF, 329.57KB)
If you are not entirely satisfied with the service you have received from Council, or you wish to air a concern, you are invited to submit a complaint to Council.
Council welcomes feedback and sees it as an opportunity to improve its service to the community. Council continues to monitor its performance and aims to improve as much as possible.
Your written complaints, concerns or feedback can be made online or posted to:
Moorabool Shire Council
PO Box 18, Ballan, VIC 3342
Or emailed to: firstname.lastname@example.org
Verbal complaints can be made either in person at any of Council's customer service centres or by telephone on (03) 5366 7100.