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Frequently Asked Questions (FAQs)

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The Frequently Asked Questions (FAQs) page contains answers to commonly raised queries about the services offered by Moorabool Shire Council. Use the category dropdown to filter FAQs or enter keywords to search all FAQs.

  • How do I allow a family member or friend to discuss my rate account with Council?

    If you require Council to discuss details associated with your property, with a person that is not a registered owner of the property, due to privacy requirements you will need to send a letter or email to Council.  The notification must be from the registered owner(s) stating that they authorise Council to discuss matters associated with their property with the name of the third party.

    When the registered owner of the property is no longer able to manage their own affairs, any client wishing to discuss the account with Council must provide documented evidence that they have the lawful ability to act on the persons behalf.

  • Why has the ownership information not been updated on the rate notice?

    When ownership of a property changes, the purchaser's solicitor, as a legal requirement, will forward to Council a Notice of Acquisition. Although the provision of a Notice of Acquisition is a legal requirement, if this is not provided to Council, the owner is obligated to provide supporting documentation to Council from the Land Titles Office indicating ownership changes.

  • How do I change my mailing address or name?

    Property owners, ratepayers and animal owners are required to notify Council of any change to their mailing address in writing either by fax, email or mail.

    Alternatively, a notice of Change of Address (DOC, 43.5 KB) or Notice of Change of Name (DOC, 40 KB) form can be completed by the client and returned to Council.

    Non receipt of rate notices or delays in postal delivery, in many instances, are not the fault of Council, and therefore are not considered to be an acceptable reason for late payment of rates.