Frequently Asked Questions (FAQs)

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The Frequently Asked Questions (FAQs) page contains answers to commonly raised queries about the services offered by Moorabool Shire Council. Use the category dropdown to filter FAQs or enter keywords to search all FAQs.

  • How do I allow a family member or friend to discuss my rate account with Council?

    If you need Council to discuss your property details with somebody not registered you will need to send a letter or email to Council.

    The notification must be from the registered owner(s) stating that they authorise Council to discuss matters associated with their property with the name of the third party.

    When the registered owner of the property is no longer able to manage their own affairs, any client wishing to discuss the account with Council must provide documented evidence that they have the lawful ability to act on the person's behalf.

  • Why has the ownership information not been updated on the rate notice?


    When ownership of a property changes, the purchaser's solicitor will forward a Notice of Acquisition to Council. If this is not provided, the owner must provide supporting documentation from the Land Titles Office indicating ownership changes.

  • How do I change my mailing address or name?

    How do I change my mailing address or name? 

    If you are a property owner, ratepayer, or animal owner, you must notify us of any changes to your mailing address or name. 


    Change your mailing address or name by post, email, or in-person 

    1. Download the relevant form below or call us on (03) 5366 7100 to request a paper form be sent to you
    2. Complete the form 
    3. Return the form by email, post or in-person to our office


    Change of name or address forms

    Notice of Change of Address

    Notice of Change of Name