Frequently Asked Questions (FAQs)

Dog and cat registration fees assist in funding vital animal management services throughout the community including:

• Animal collections
• Officers to investigate animal complaints
• Domestic animal pound for lost, found and abandoned dogs and cats
• Animal adoption program
• Domestic animal business audits
• Management of declared dogs
• Emergency animal welfare prepareness
• Discounted pet microchipping days
• Responsible pet ownership programs

Council’s Community Safety team respond to reports of livestock wandering onto Council roads.

To report livestock on a Council road, please call Customer Service.

If outside business hours, please call the Community Safety Emergency line on 0400 501 696.

To report livestock on a VicRoads managed road (eg) call 13 11 70, 24 hours a day.

In an emergency, you can always call the Police on 000.

Yes. Contact Customer Service or visit us and a replacement tag will be issued for a fee of $4.60.

If you are registering your cat and dog for the first time you will need to call Council.

Remember to bring evidence that your dog or cat is microchipped and any supporting information (eg. Desexing certificate etc) that may qualify you for a reduced registration fee.

Registration renewals can be paid over the phone, BPay or Post Bill Pill Pay.

If your dog or cat meets one or more of the following you will be eligible for a reduced fee.

If the dog or cat is:

• desexed,
• over 10 years of age, or
• kept for breeding at a registered domestic animal business, or
• registered with an applicable organisation and the owner is also a member of that applicable organisation,
• a dog that has undergone obedience training with an approved organisations, or
• a dog kept for the purpose of working stock.

Applicable organisations are:

• Australian National Cats Inc.
• DOGS Victoria
• Feline Control Council (Victoria) Inc.
• Greyhound Racing Victoria, and
• The Governing Council of the Cat Fancy Australia and Victoria Inc.

Approved organisations - Obedience Training are:

• DOGS Victoria
• Australian Association of Professional Dog Trainers Inc.
• The Dog Trainers Associations
• Four Paws K9 Training

To qualify for a reduced registration fee you must provide documentary proof.

Pensioner discount only applies to current full Pensioner Concession Card, Department Veteran Affairs TPI or War Widow card holders.

Contact Customer Service so they can lodge a lost pet report. 

The Customer Service will ask you to provide as much information as possible, such as a descripition, when last seen and if registered and microchipped. 

If your dog rushes at or chases someone, you may be fined, and your dog declared as a menacing dog. Legally dogs must kept under effective control at all times and be kept on leash except at designated off leash areas. 

Council’s Community Safety team takes dog attacks very seriously and encourages the reporting of them.

Officers will need the following information: 

• The date and time when the incident happened
• The breed of dog involved 
• Where the incident occured
• What happened
• The location of where the dog lives, if known

To make a dog attack report, please contact us.

All pounds and shelters in Victoria must comply with the State Government code of practice. The code outlines how these facilities are to operate, including the mandatory holding time for stray animals.

For more information http://agriculture.vic.gov.au/pets/domestic-animal-businesses/shelters-and-pounds

If you pet is impounded, fees apply prior to release. 

You may also be liable for infringements, for your pet being at large and if it isn’t registered with Council.