Frequently Asked Questions (FAQs)

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The Frequently Asked Questions (FAQs) page contains answers to commonly raised queries about the services offered by Moorabool Shire Council. Use the category dropdown to filter FAQs or enter keywords to search all FAQs.

  • What happens if I continue to contaminate my recycling bin?

    Bins will be inspected on three occasions. If your bin is contaminated each time - a red tag will be placed on your bin. You will need to remove the contaminants listed on the tag before you put your bin out for the next scheduled collection day.


    This is a last resort only and will only happen after attempts have been made to provide feedback on correcting the contents of your bin.

  • What information do you record, how will this be used and who has access to this information?

    Our inspectors will record whether your bin was presented, and if so, will record any contaminants in your bin.

    The information gathered will allow us to improve future waste and recycling education programs.

    Moorabool Shire Council staff and Waste contractors.

  • My bin was tagged, but I didn't know I was doing anything wrong

    We recognise that some of the recycling rules have changed, and it can be difficult to keep up to date with what’s acceptable to recycle, and what’s not. That’s why we’re undertaking the bin tagging program. Look at the tag placed on your bin – it will have the incorrect items circled. 


    How will the project be delivered?

    The project will be delivered in four stages. Stage one construction activities are currently underway.

    Council will start planning for the second stage in 2020, subject to future funding.

    How long will the project take to deliver?

    It is anticipated that Stage 1 of the project will be completed by the end of July 2020.

    The timing of the other project stages is subject to future funding.

    Where can I find out more about the tender process?

    For all enquiries regarding the tender process please contact


    How long will construction take?

    It is anticipated that construction will be completed by the end of July 2020.

    Is it still possible to access the reserve?

    It is usually possible to access the reserve. To avoid disappointment, we encourage you to check the works notifications below for the dates and times of any upcoming restrictions.  

    An alternative access point to the reserve has been created on Bacchus Marsh-Balliang Road (opposite Rutherford Court.  This provides access to the northern section of the reserve, campdrating and Pony Club facilities.

    What works have been completed so far?

    • bulk earthworks.
    • a new BMX track
    • a new multipurpose oval/field (not yet ready for use)
    • a new equestrian cross-country course
    • the establishment of dressage arenas

    Are all construction works on the reserve being overseeing by Council?

    No. The Pony Club has independently engaged a company to deliver the installation of new day yards.

    For all enquiries regarding the day yards please contact the Pony Club directly.

  • COST

    How much will the project cost? 

    Stage one of the project will cost approximately $9.3 million. Any remaining allocated project funding that has not been spent in the 2019/2020 financial year will carry forward into the next financial year. Council is advocating for funding to deliver the remaining project stages.

    Has the community been consulted on this project?

    Yes. Council met with user groups to share the draft Master Plan, and their feedback was taken into consideration by the project team. Key points from each user group are outlined in the Master Plan under the ‘Existing Users’ section.

    During the detailed design process, the project team has sought and incorporated user group feedback where possible.

  • How do I obtain a building permit?

    A building permit can be obtained by contacting a private building surveyor of your choice.  The surveyor should be engaged early in the process and will advise on what documentation you need to obtain the building permit. Building permit fees can vary depending on which building surveyor you choose.

  • When is a building permit required?

    A building permit is required for most building works unless exempted under Schedule 3 of the Building Regulations 2018.

    The Victorian Building Authority pdf document When-is-a-Building-Permit-Required.pdf provides specific advice on when a building permit is required for certain works.

    If you are still unsure please contact Council on 5366 7100 or for further clarification.

  • Does Council's waste collections operate on Public Holidays?

    There are no kerbside collections on Christmas Day, New Years Day or Good Friday. The alternative collection days are advertised online and in local newspapers prior to these days.

    Collection services operate as per normal schedule on all other Public Holidays. 

  • Can property owners apply for multiple kerbside services?

    Yes, eligible property owners can apply for a kerbside garbage, recycling and/or greenwaste service. Garbage and greenwaste bins can be purchased through Council and recycling bins are provided at no cost. The service fee for waste services is payable annually through property rates.