Staff Manual
- Abuse and Neglect policy- Elder Abuse
- Access and Equity
- Appeals policy
- Assessment
- Assistance with medication
- Authorised representative
- Balanced Roster
- Cleaning product
- Clients not responding to scheduled visits
- Consent policy
- Continuous Quality improvement
- Customer feedback
- Dealing with Challenging behaviours
- Declining Service
- Demand management
- Dementia Policy
- Domestic assistance
- Drive Safe policy
- Electrical safety switch
- Emergency response
- Exit strategy
- Extreme heat
- Fees and charges
- Human Resource Management- Under review
- Intake
- Language services
- Mop
- Occupational Violence
- On Call
- Orientation
- Personal care
- Personal and professional boundaries
- Police check
- Priority of access
- Professional supervision
- Receiving calls
- Regulatory compliance
- Review and reassessment
- Support planning and delivery
- Telephone review
- Training and recruitment
- Triage and emergency management
- Wheelchair safety
- Transporting clients with oxygen
