Active Ageing and Community Access policies and procedures

Overarching policy and procedures

1. Consumer dignity and Choice
2. Assessment and Planning 
3. Personal Care and Allied health
4. Services Support for Daily Living 
5. Service Environment
6. Feedback and Complaints
7. Human Resources 
8. Organisational Governance 

Linking procedures 

• Abuse and Neglect policy- Elder Abuse
• Assistance with medication
• Authorised representative 
• Balanced Roster
• Cleaning product
• Clients not responding to scheduled visits
• Consent policy
• Continuous Quality improvement
• Dealing with Challenging behaviours 
• Demand management
• Dementia Policy
• Domestic assistance
• Drive Safe policy
• Electrical safety switch
• Emergency response
• Exit strategy
• Fees and charges
• Food Safety program 
• Mop
• On Call
• Orientation
• Personal care
• Personal and professional boundaries
• Police check
• Professional supervision
• Review and reassessment
• Social Support Manual (Link is for internal staff only- see AACA folder-Governance and Current Policy folder)
• Training and recruitment
• Triage and emergency management
• Wheelchair safety
• Transporting clients with oxygen