Contact us

If something is causing a dangerous situation, call us immediately anytime on 5366 7100 and select from the following options:

Option 1: Emergency animal control

Option 2: Aged and Disability services

Option 3: All other emergencies

Current COVID-19 restrictions  

Some Council facilities still require proof of double vaccination to be shown. Always check in when attending any of Council's offices or facilities. 


You can submit an online request or complaint

Our online requests are monitored Monday to Friday 8.30 am - 5.00 pm 


You can chat online with us Monday to Friday between 9.00 am - 4.30 pm.


Call us on 5366 7100 Monday to Friday, 8.30 am - 5.00 pm.

We can also be contacted outside of business hours in the case of an emergency. If you have been affected by the recent storms please contact us on 5366 1323.


Send us an email anytime to We check our emails during business hours and will get back to you as soon as we can.


Lerderderg Library 

Status: Open

215 Main Street, Bacchus Marsh

Open: Mon - Fri 8.30 am - 5.00 pm

           Sat 9.00 am - 2.00pm


Ballan Office

Status: Open

15 Stead Street, Ballan

Open: Mon - Fri 8.30 am - 5.00 pm


Darley Civic and Community Hub 

Status: Open

182 Halletts Way, Darley

Open: Mon - Fri 8.30 am - 5.00 pm  


Write to us at PO BOX 18, Ballan, Victoria 3342.


 All of our customer service offices are disability-friendly and are equipped with a hearing loop.


If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):



  • VITS qualified interpreters provide onsite, phone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941