Contact us

If there is an urgent situation requiring immediate attention, you can contact us 24/7 on 5366 7100

During after hours please select option 1 for emergencies. 

Online

Online

You can submit an online request, feedback or complaint

Our online requests are monitored Monday to Friday 8.30am-5pm 

Chat

You can chat online with us Monday to Friday between 9am - 4.30pm.

Email

Email

Send us an email anytime to info@moorabool.vic.gov.au

We check our emails during business hours and will get back to you as soon as we can.

Phone

Call us on 5366 7100 Monday to Friday 8.30am-5pm and select from the following options:

Option 2: Make or discuss a payment 

Option 3: Planning, building and subdivision enquiries

Option 4: Maternal and Child Health Services 

Option 5: Lerderderg Library 

Hold for all other enquiries

We can also be contacted outside of business hours for emergencies on 5366 7100

Option 1: Emergencies 

Post

Mail

Write to us at PO BOX 18, Ballan, Victoria 3342.

 

In person

In-person 

Ballan Office 

15 Stead Street, Ballan

Open: Monday-Friday 8.30am-5pm

Darley Civic and Community Hub 

182 Halletts Way, Darley

Open: Monday to Friday 8.30am-5pm  

Lerderderg Library 

215 Main Street, Bacchus Marsh

Open: Monday to Friday 8.30am-5pm

           Saturday 9am-2pm

 

 All of our customer service offices are disability-friendly and are equipped with a hearing loop.

 

If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):

 

 

  • VITS qualified interpreters provide onsite, phone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941