Contact us

Council assists with keeping our community safe. If there is a dangerous situation, call us 24/7 on 5366 7100 and select the relevant option. 


You can submit an online request or complaint

Our online requests are monitored Monday to Friday 8.30 am - 5.00 pm 


You can chat online with us Monday to Friday between 9.00 am - 4.30 pm.


Call us on 5366 7100 Monday to Friday, 8.30 am - 5.00 pm.

Option 2: Make or discuss a payment 

Option 3: Aged Care services 

Option 4: Maternal and Child Health Services 

Option 5: Lerderderg Library 

Option 6: Planning and Subdivision inquiries

Hold for all other enquiries

We can also be contacted outside of business hours for the following services:

Option 1: Emergency animal control

Option 2: Aged and Disability services

Option 3: All other emergencies


Send us an email anytime to

We check our emails during business hours and will get back to you as soon as we can.


Lerderderg Library 

Status: Open

215 Main Street, Bacchus Marsh

Open: Mon - Fri 8.30 am - 5.00 pm

           Sat 9.00 am - 2.00pm


Ballan Office

Status: Open

15 Stead Street, Ballan

Open: Mon - Fri 8.30 am - 5.00 pm


Darley Civic and Community Hub 

Status: Open

182 Halletts Way, Darley

Open: Mon - Fri 8.30 am - 5.00 pm  


Write to us at PO BOX 18, Ballan, Victoria 3342.


 All of our customer service offices are disability-friendly and are equipped with a hearing loop.


If you are deaf, have a hearing or speech impairment you can call through the National Relay Service (NRS):



  • VITS qualified interpreters provide onsite, phone and video interpreting services
  • For interpreting bookings call 03 9280 1955
  • For translating services call 03 9280 1941